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Frequently asked questions

Use the FAQ section get answers to your burning questions

or contact us

General

What is The Vault Stock Marketplace?

The Vault Stock Marketplace is your destination for purchasing individual templates, creative assets, and digital products. Unlike our membership portal, the Marketplace allows you to buy exactly what you need with one-time purchases, perfect for those who prefer to build their own collection piece by piece.

What types of products are available in the Marketplace?

Our Marketplace features a curated selection of digital products including:

  • Social media templates
  • Canva templates
  • Email templates
  • Lightroom presets
  • Reel templates
  • Stationery and printables
  • Product labels
  • Branding assets
  • And much more

New assets are added weekly, so check back often to discover fresh content for your creative projects.

How is the Marketplace different from The Vault Stock membership?

The Marketplace gives you single-purchase items you own forever. The Vault Stock membership gives you unlimited downloads from the Vault Stock library for a monthly fee.

There is some overlap between the two, but they aren’t identical. Some assets that appear in the membership aren’t available in the Marketplace, and some Marketplace items don’t appear in the membership at all. The Marketplace is best for grabbing specific pieces when you need them, while the membership is built for ongoing access to a large, regularly updated library.

Licensing

What's the difference between a Standard Single Purchase and a Commercial License?

Standard Single Purchase:

  • For personal use and your own business's marketing
  • Use on your social media channels, website, and marketing materials
  • Create content for your own brand
  • One-time purchase price

Commercial License:

  • Everything in Standard Single Purchase, plus:
  • Create products to sell to clients or customers
  • Use in client projects (graphic designers, web designers, content creators)
  • Resell or redistribute as part of finished products
  • Suitable for agencies and businesses creating deliverables for others
  • Higher one-time purchase price due to extended usage rights
Can I share with my team?

Standard Single Purchase licenses are for individual use only. If you have team members who need access to the same assets, each person should purchase their own license, or you can purchase a Commercial License if you're using the assets to create deliverables for your team or business.

I'm not sure what license I need?

If you're unsure whether you need a Standard Single Purchase or Commercial License, ask yourself: "Will I be creating something to sell or deliver to clients?" If yes, choose Commercial. If you're only using it for your own business marketing, Standard Single Purchase is perfect. Still unsure? Contact us at marketplace@thevaultstock.com and we'll help you choose.

Can I use Marketplace items to create products to sell?

Yes, but only with a Commercial License. If you plan to use our templates or assets to create products for sale (such as social media templates, client designs, or resale items), you must purchase the Commercial License option for that product.

What CAN'T I do with Marketplace purchases?

Regardless of license type, you cannot:

  • Resell the original files as-is
  • Claim the work as your own original creation
  • Use imagery to create prints for sale
  • Include the files in template or stock image libraries for others to access

Please review the full terms and conditions at checkout for complete usage restrictions.

Downloads & Access

How do I download my purchase?

After completing your purchase, you'll receive an email with download links to access your files. Your purchase will also be available in your account under "My Downloads" where you can access your files anytime.

What format will I receive?

File formats vary by product but commonly include:

  • Canva template links
  • PDF files
  • JPG/PNG images
  • PSD files (Photoshop)
  • AI files (Adobe Illustrator)
  • Preset files (.xmp, .dng)

Specific file formats are listed on each product page before purchase.

Can I re-download my purchase?

Yes! Once you purchase an item, you have lifetime access to re-download it from your account. Simply log in and visit "My Downloads" to access all your purchased products anytime.

Do I need Canva?

Most of our templates are designed for Canva. We incorporate both free and pro Canva elements. With a free Canva account, you'll have access to most features, though you may need to replace some pro elements or upgrade to Canva Pro to unlock all functionality.

Do I need Canva?

Most of our templates are designed for Canva. We incorporate both free and pro Canva elements. With a free Canva account, you'll have access to most features, though you may need to replace some pro elements or upgrade to Canva Pro to unlock all functionality.

Downloads & Access

What payment methods do you accept?

We accept all major credit cards, debit cards, and PayPal for your convenience.

Do you offer refunds?

Due to the digital nature of our products, we do not offer refunds once files have been downloaded. We encourage you to carefully review product descriptions, previews, and file format details before purchasing. If you experience technical issues with your download, please contact our support team for assistance.

Can I get a tax invoice?

Absolutely! Log into your account and download or email us at marketplace@thevaultstock.com with your order number and the details you'd like included on the invoice (such as business name, ABN, or address).

Technical Support

I haven't received my download? What should I do?

First, check your spam or junk mail folder, as download emails are sometimes filtered incorrectly. If you still can't find it, log in to your account and check "My Downloads" where your purchase will be available. If you continue to have issues, contact our support team at marketplace@thevaultstock.com.

I'm having trouble opening or using my files. Can you help?

Yes! Please reach out to our support team with details about the issue you're experiencing, including:

  • The product name or order number
  • The file format you're having trouble with
  • Any error messages you're seeing
  • The software or device you're using

We'll help troubleshoot and get you up and running.

Account management

Do I need an account?

Yes, you'll need to create a free account to purchase from the Marketplace. This allows you to access your download history and re-download your purchases anytime.

Can I update my email address?

You can update your email address in your account settings after verifying your current email. If you've entered an incorrect email during registration and can't verify it, please contact our support team for assistance.

content and quality

Are the assets made by The Vault Stock?

We collaborate with talented photographers, videographers, designers, and artists from around the world to bring you high-quality content. Each product is carefully curated to meet our standards.

Can I submit my work to sell on the marketplace?

Absolutely. Please send your portfolio to marketplace@thevaultstock.com so we can see if you are a fit. We pay our artists a generous commission on all assets sold.